Please click on this link or the Adobe PDF icon below to download our patient bill of rights in a PDF format.
EACH PATIENT HAS A RIGHT:
- To receive a statement of VNA’s available services and related charges;
- To be informed of all treatments prescribed, when and how services will be provided, and the name and functions of any person and affiliated agency providing care and services;
- To refuse treatment after being fully informed of and understanding the consequences of such actions;
- To be informed of the procedures for submitting patient complaints;
- To recommend changes in policies and services to VNA staff, the area office representatives of the New York State Department of Health or any outside representative of the patient’s choice, free from restraint, interference, coercion, discrimination or reprisal;
- To be treated with consideration, respect and full recognition of his/her dignity and individuality;
- To privacy, including confidential treatment of patient records, and refusal of their release to any individual outside of VNA, except in the case of the patient’s transfer to a health care facility, or as required by law or third party payment contract or patient consent;
- To be given appropriate and professional quality home care services without regard to patient’s age, race, color, creed, sex, national origin, disability, service need intensity, location of patient’s residence in the service area or source of payment;
- To participate in the plan of care, including: the services provided, the reasons for the services to be provided, the expected results of the services, the frequency of the services, the method of payment, and to be informed of and participate in the discharge plan.
EACH PATIENT HAS A RESPONSIBILITY:
- To become independent in care to the extent possible using self, family or other resources;
- To provide all necessary medical, social and financial information needed to develop and update the plan of care;
- To cooperate with the ongoing plan of care;
- To discuss his/her goals regarding home care services with the person developing the plan of care;
- To be considerate and understanding of health care providers;
- To meet any financial obligations;
- To respect the rights of health care providers without regard to race, color, creed, sex, religion, age, or national origin;
- To correct any identified safety problems which may impact the plan of care;
- To be available at the designated time and place to receive services as developed in the plan of care or notify agency if not available.
IF YOU HAVE A CONCERN:
- Please contact the Visiting Nurse Association at 476-3101 and request to speak with the Nursing Manager or Director of Nursing Services.
- If you are not satisfied with the attempts to resolve your concern, you have the right to address complaints to the New York State Department of Health through the Home Health Agency Hotline at 1-800-628-5972 9:00 AM – 4:00 PM Monday – Friday or 315-477-8472.
- The Medicare Peer Review Organization for New York State is also available regarding your concerns for the quality of medical services you receive(d) at 718-896-7230.